> ## Documentation Index
> Fetch the complete documentation index at: https://docs.insitechat.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Changelog — Latest Features & Updates

> Every InsiteChat release, feature ship, and notable improvement — in reverse chronological order. Updated continuously.

## April 22, 2026

### Reply from the Dashboard (V1)

Take over an escalated conversation and reply to the visitor **without leaving InsiteChat** — works for the web widget, WhatsApp, *and* Telegram.

* New composer in the **Human Support** dashboard ships replies back over the originating channel
* Web widget polls every 4s for new agent messages and renders them with a green accent + "A human has joined the chat" system bubble (one-time)
* WhatsApp + Telegram dispatch reuses the existing `_send_text` / `_send_message` helpers — replies arrive in seconds
* New `Message.Role.AGENT` role + `sent_by_user_id` FK for full attribution; agent replies do **not** count against your monthly LLM message quota
* WhatsApp 24-hour reply window is enforced with a structured 422 error so you see the failure inline
* "Hand back to AI" button + live mute countdown chip in the dashboard

### Smart Handoff Intent Detection

Visitors don't always say "talk to a human" verbatim — now they don't have to.

* **Multilingual:** non-ASCII messages (Spanish, Hindi, Arabic, etc.) skip the keyword pre-filter and go straight to the LLM
* **LLM classifier:** Gemini 2.5 Flash Lite picks up frustration, implicit asks, and ambiguous phrasing
* **SHA-256 cached** so repeated phrases cost nothing
* **Atomic per-conversation rate-limiting** prevents spam from blowing up classifier costs
* Powers handoff on both WhatsApp and Telegram (Scale + Enterprise)

### Unified AI Mute (Rolling 24h)

Replaces the old WhatsApp-only `wa_paused:*` Redis key with a unified `agent_handling:{conv_id}` key that works across web, WhatsApp, and Telegram.

* Mute is **rolling** — every agent reply refreshes the 24h timer
* Auto-resumes the AI if the agent stops replying for 24h
* Cleared instantly on **Mark resolved** or **Hand back to AI**

### Unified Escalation Webhook

The `conversation.escalated` event now fires for **every channel** (was web-only), with one new field:

* **`channel`** — inferred from the `session_id` prefix: `web` / `whatsapp` / `telegram` / `unknown`

Existing webhook handlers continue to work; new ones can route on `data.channel`.

***

## April 2026

### Persona Library Expansion

The persona picker grew from 5 built-ins to **13** — Default, Default (Classic), Neutral, Professional / Formal, Informative, Engaging, Inspirational, Playful / Funny, Sales Expert, Consultant, Problem Solver, Urgent & Action-Oriented, Empathetic Support — plus a **Custom** option for hand-written instructions. Switch personas without retraining.

### WhatsApp Cloud API (BYOK)

Deploy your chatbot on WhatsApp using **your own** Meta Business credentials — no per-message markup, no reseller middleman.

* Bring your own App ID, Phone Number ID, WABA ID, and permanent access token
* InsiteChat validates against Meta's API at connect time
* Same RAG pipeline as web chat; messages count against your monthly quota only
* Read receipts, conversation history, plan-quota enforcement, deduplication on Meta `message_id`

### OneDrive + SharePoint Backend (UI Coming Soon)

Microsoft Graph integration is live in the backend — OAuth, file picker API, and ingestion all work end-to-end. The dashboard picker UI is rolling out shortly; contact support to enable manually in the meantime.

### Live Chat Integrations

* **Crisp** — AI auto-reply for Crisp live chat
* **Freshchat** — AI first-line support for Freshworks
* **Zendesk Chat** — AI-powered ticket replies

### CRM & Automation

* **HubSpot CRM** — Auto-sync captured leads to HubSpot contacts
* **Zapier** — Outgoing webhooks with HMAC-SHA256 signing, 3 retries
* **Slack** — Real-time notifications for leads, conversations, escalations

### Channels

* **Telegram Bot** — Deploy chatbot as a Telegram bot with full RAG pipeline
* **WordPress Plugin** — Install and paste Chatbot ID, no coding needed
* **Shopify App** — Theme App Extension for Shopify stores

### Infrastructure

* **Flower Dashboard** — Celery monitoring on port 5555
* **Webhook System** — Outgoing webhooks with delivery log and retry
* **Shared Chat Helper** — Unified RAG pipeline with billing enforcement across all channels

### Security

* Moved all Docker secrets to .env file references
* Rotated all exposed API keys
* SSRF protection in web crawler
* Email rate limiting, file upload validation, API key rate limits

***

## March 2026

### Launch

* Initial release of InsiteChat.ai
* RAG pipeline: crawl, chunk, embed (OpenAI/Gemini), hybrid search (vector + BM25 with RRF fusion)
* Google Drive, Notion, Dropbox integrations
* Embed widget with branding customization
* Lead capture and escalation to human
* Plans: Free, Starter ($15/mo), Growth ($30/mo), Scale (\$150/mo)
* Razorpay payments (INR)