> ## Documentation Index
> Fetch the complete documentation index at: https://docs.insitechat.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# InsiteChat vs Chatbase, SiteGPT, Tidio

> Honest comparison of InsiteChat vs Chatbase, SiteGPT, and Tidio — pricing, features, India support, integrations. Pick the right AI chatbot for your team.

## Pick the right AI chatbot for your team

The AI chatbot category has grown fast and there are real differences between the major platforms. This page is an honest side-by-side so you can decide. We pull no punches on where competitors win and where InsiteChat wins.

|                                      | **InsiteChat**           | Chatbase       | SiteGPT        | Tidio                  |
| ------------------------------------ | ------------------------ | -------------- | -------------- | ---------------------- |
| **Free plan**                        | ✅ Forever, full features | ⚠️ Limited     | ❌ 7-day trial  | ⚠️ 50 conversations/mo |
| **Pricing starts at**                | **₹0 / \$0**             | \$19 / mo      | \$49 / mo      | \$29 / mo              |
| **India pricing (INR)**              | ✅ Native ₹ billing       | ❌ USD only     | ❌ USD only     | ❌ USD only             |
| **Hindi/Hinglish UI**                | ✅ Full                   | ❌              | ❌              | ❌                      |
| **WhatsApp Business**                | ✅ BYOK (no markup)       | ⚠️ Add-on      | ❌              | ✅ Built-in             |
| **Lead capture on Free**             | ✅                        | ❌ Paid         | ❌              | ⚠️ Limited             |
| **CSV export on Free**               | ✅                        | ❌ Paid         | ❌ Paid         | ⚠️                     |
| **HubSpot integration**              | ✅ Free                   | ✅ Paid         | ✅ Paid         | ✅ Paid                 |
| **Custom branding**                  | ✅ from Growth            | ✅ Paid         | ✅ Paid         | ✅ Paid                 |
| **API access**                       | ✅ Scale plan             | ✅ Top tier     | ✅ Top tier     | ✅ Top tier             |
| **Hybrid retrieval (vector + BM25)** | ✅                        | ⚠️ Vector-only | ⚠️ Vector-only | ⚠️ Vector-only         |
| **Multiple data sources**            | ✅ 8+                     | ✅ 5            | ✅ 4            | ✅ 3                    |

[See full comparison pages →](/compare/chatbase)

## Quick recommendations by use case

| If you are…                                  | Best pick              | Why                                                                                |
| -------------------------------------------- | ---------------------- | ---------------------------------------------------------------------------------- |
| **An Indian SaaS startup**                   | **InsiteChat**         | Only platform with native INR billing, Hindi support, and a useful Free plan       |
| **A US/EU enterprise**                       | InsiteChat or Chatbase | Pricing competitive; InsiteChat wins if you need WhatsApp BYOK or hybrid retrieval |
| **A live-chat-heavy shop with agents**       | Tidio                  | Live chat is Tidio's bread and butter; AI is a recent add-on                       |
| **A docs-heavy SaaS**                        | InsiteChat or SiteGPT  | Both index docs well; InsiteChat is dramatically cheaper                           |
| **An e-commerce store**                      | Tidio or InsiteChat    | Tidio has deeper Shopify hooks; InsiteChat is cheaper and adds WhatsApp            |
| **A developer building custom integrations** | InsiteChat             | Scale plan includes full REST API; competitors gate API at top tiers               |

## When NOT to pick InsiteChat

Honest advice: InsiteChat is not always the right answer.

* **You need a mature human live-chat product** — InsiteChat focuses on AI chatbots; we route to your existing live-chat tool (Crisp, Freshchat, Zendesk) rather than competing with them. If your team has 20+ agents and live chat is the primary experience, Tidio or Intercom are built for that.
* **You need voice / phone bots** — InsiteChat is chat-only today.
* **You need on-premise deployment** — InsiteChat is SaaS. Self-hosted is on the long-term roadmap, not shipping.
* **Your buying process requires SOC 2 Type II** — we are working on it but not yet certified. Enterprise customers should ask us about timelines.

## Detailed comparisons

* [InsiteChat vs Chatbase](/compare/chatbase) — feature parity, price gap, Indian market story
* [InsiteChat vs SiteGPT](/compare/sitegpt) — both started as docs chatbots; how they differ today
* [InsiteChat vs Tidio](/compare/tidio) — AI chatbot vs live-chat-with-AI-bolted-on
* [Full alternatives list](/alternatives) — every credible competitor in the AI chatbot category

## Talk to us

If you're evaluating InsiteChat against a specific competitor not listed here, email **[support@insitechat.ai](mailto:support@insitechat.ai)** and we'll send you an honest comparison. We won't trash competitors — we'll just tell you when they're the better fit and when we are.