> ## Documentation Index
> Fetch the complete documentation index at: https://docs.insitechat.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Crisp

> Add AI auto-reply to your Crisp live chat. InsiteChat answers visitor questions using your knowledge base.

## Overview

Connect Crisp to InsiteChat to add AI-powered auto-replies to your Crisp live chat. When a visitor sends a message, InsiteChat uses your trained knowledge base to generate an instant, accurate response — reducing agent workload and response time.

## Setup

<Steps>
  <Step title="Get Crisp API credentials">
    Go to your Crisp dashboard → **Settings** → **API Keys** (or create a Plugin). You need:

    * **Website ID** — found in Settings → Website Settings
    * **Token ID** — your plugin/API token identifier
    * **Token Key** — your plugin/API token secret
  </Step>

  <Step title="Connect in InsiteChat">
    Go to your chatbot → **Webhooks** tab → find the **Crisp** card. Enter your Website ID, Token ID, and Token Key. Click **Connect Crisp**.
  </Step>

  <Step title="Set up webhook in Crisp">
    In your Crisp dashboard, set up a webhook pointing to:

    ```
    https://backend.insitechat.ai/api/integrations/livechat/crisp/webhook/YOUR_CHATBOT_ID
    ```

    Subscribe to the `message:send` event.
  </Step>

  <Step title="Test it">
    Send a test message via your Crisp widget. InsiteChat should reply automatically within seconds.
  </Step>
</Steps>

## How it works

1. A visitor sends a message in your Crisp chat widget
2. Crisp forwards the message to InsiteChat via webhook
3. InsiteChat runs the full RAG pipeline (search + context + AI response)
4. The response is posted back to the Crisp conversation as an operator message
5. The visitor sees the AI reply instantly

## Features

* **Full RAG pipeline** — same hybrid search and AI quality as the website widget
* **Conversation history** — maintains context within the session
* **Plan quota enforcement** — messages count toward your billing plan
* **Seamless handoff** — human agents can take over anytime in Crisp
* **Works alongside operators** — AI replies only to visitor messages, not agent messages

## Disconnecting

Click **Disconnect** on the Crisp card. Remove the webhook from your Crisp dashboard to stop forwarding messages.