> ## Documentation Index
> Fetch the complete documentation index at: https://docs.insitechat.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Shopify

> Add an AI chatbot to your Shopify store. Answer product questions and capture leads 24/7.

## Overview

The InsiteChat Shopify app adds an AI chatbot to your Shopify store using a Theme App Extension. Visitors can ask product questions, get support, and submit leads — all powered by your trained knowledge base.

## Installation

<Steps>
  <Step title="Install from Shopify app store">
    Search for **InsiteChat** in the Shopify App Store, or install directly from your InsiteChat dashboard.
  </Step>

  <Step title="Enter chatbot ID">
    After installation, go to **Online Store** → **Themes** → **Customize**. Find the InsiteChat app block and enter your Chatbot ID.
  </Step>

  <Step title="Configure position">
    Choose where the chatbot appears: **Bottom Right** or **Bottom Left**. Save and publish your theme.
  </Step>
</Steps>

## Features

* **Theme App Extension** — installs cleanly via Shopify's theme editor
* **No code changes** — no Liquid template editing required
* **Position control** — bottom-left or bottom-right
* **Works on all pages** — product pages, collections, cart, homepage
* **Shopify theme editor** — configure directly in your theme customizer
* **Mobile responsive** — works on all devices

## Finding your chatbot ID

1. Log in to [insitechat.ai](https://insitechat.ai)
2. Go to your chatbot → **Embed** tab
3. Copy the Chatbot ID

## Best practices for Shopify

* **Train on product pages** — add your Shopify store URL as a source to train on all product descriptions
* **Add FAQ content** — upload your FAQ or return policy as a text source
* **Use Q\&A pairs** — add common product questions with precise answers
* **Enable lead capture** — collect visitor emails for abandoned cart follow-ups

## Uninstalling

Go to **Settings** → **Apps** in your Shopify admin and uninstall InsiteChat. The chatbot widget is removed immediately.