# InsiteChat

## Docs

- [InsiteChat Alternatives — Every Credible Competitor (2026)](https://docs.insitechat.ai/alternatives.md): Honest, ranked list of every credible InsiteChat alternative in 2026 — Chatbase, SiteGPT, Tidio, Botsonic, Intercom, CustomGPT, Crisp, and more. When each wins.
- [API Authentication](https://docs.insitechat.ai/api-reference/authentication.md): Authenticate to the InsiteChat REST API using Bearer tokens. Create, list, and revoke API keys from the dashboard. Keys grant access to all chatbots you own.
- [Chat API — Send Messages Programmatically](https://docs.insitechat.ai/api-reference/chat.md): Send a message to an InsiteChat chatbot via the REST API and receive an AI-generated reply grounded in your training content. Hybrid retrieval, RRF fusion, JSON response.
- [Chatbots API — List & Retrieve](https://docs.insitechat.ai/api-reference/chatbots.md): List your InsiteChat chatbots and retrieve a single chatbot's details via the REST API. Two read-only endpoints for programmatic chatbot inventory.
- [REST API Overview](https://docs.insitechat.ai/api-reference/overview.md): Programmatically manage chatbots, list sources, send chat messages, and receive webhook events using the InsiteChat REST API. Bearer-token auth, JSON over HTTPS.
- [Sources API — Manage Training Content](https://docs.insitechat.ai/api-reference/sources.md): List every active training source on an InsiteChat chatbot via the REST API — websites, files, Google Drive folders, Notion pages, and more. Build sync dashboards and audit content.
- [Webhooks — Real-time Chatbot Events](https://docs.insitechat.ai/api-reference/webhooks.md): Subscribe to real-time InsiteChat events — leads captured, messages received, conversations started, human escalations — via HMAC-signed outgoing HTTP webhooks.
- [Changelog — Latest Features & Updates](https://docs.insitechat.ai/changelog/overview.md): Every InsiteChat release, feature ship, and notable improvement — in reverse chronological order. Updated continuously.
- [InsiteChat vs Chatbase — Honest Comparison (2026)](https://docs.insitechat.ai/compare/chatbase.md): InsiteChat vs Chatbase compared on pricing, features, India support, integrations, and retrieval quality. Where each wins and how to pick.
- [InsiteChat vs Chatbase, SiteGPT, Tidio](https://docs.insitechat.ai/compare/index.md): Honest comparison of InsiteChat vs Chatbase, SiteGPT, and Tidio — pricing, features, India support, integrations. Pick the right AI chatbot for your team.
- [InsiteChat vs SiteGPT — Honest Comparison (2026)](https://docs.insitechat.ai/compare/sitegpt.md): InsiteChat vs SiteGPT compared on pricing, features, India support, integrations, and retrieval quality. Where each wins and how to pick.
- [InsiteChat vs Tidio — AI Chatbot Comparison (2026)](https://docs.insitechat.ai/compare/tidio.md): InsiteChat vs Tidio: AI-first chatbot vs live-chat-with-AI-bolted-on. Compare pricing, features, India support, and which fits your business.
- [What are Embeddings?](https://docs.insitechat.ai/concepts/embeddings.md): Embeddings turn text into vectors so a chatbot can find semantically similar passages. Plain-English explanation + how InsiteChat uses embeddings.
- [What is Hybrid Search?](https://docs.insitechat.ai/concepts/hybrid-search.md): Hybrid search combines semantic (vector) search with keyword (BM25) search and merges results via Reciprocal Rank Fusion. How InsiteChat uses it for more accurate chatbot answers.
- [Concepts — How InsiteChat Works Under the Hood](https://docs.insitechat.ai/concepts/index.md): InsiteChat technical foundation: RAG, embeddings, hybrid search with Reciprocal Rank Fusion, system prompts, and vector databases. Plain-English explainers.
- [What is a System Prompt?](https://docs.insitechat.ai/concepts/system-prompts.md): A system prompt is the standing instruction that defines an AI chatbot's persona, tone, and behavior. How to write effective system prompts in InsiteChat.
- [What is a Vector Database?](https://docs.insitechat.ai/concepts/vector-databases.md): A vector database stores and searches high-dimensional embeddings. How vector databases power AI chatbots and what InsiteChat uses under the hood.
- [What is RAG (Retrieval-Augmented Generation)?](https://docs.insitechat.ai/concepts/what-is-rag.md): RAG (Retrieval-Augmented Generation) combines a vector search step with an LLM to ground answers in your own content. Plain-English explanation + how InsiteChat uses it.
- [Widget Customization — Colors, Personas, RTL, Localization](https://docs.insitechat.ai/deployment/customization.md): Customize your InsiteChat AI chat widget — brand colors, fonts, icon, auto-open triggers, RTL languages, personas, 14-string localization, and white-label branding.
- [Embed Widget — Add AI Chatbot to Any Website](https://docs.insitechat.ai/deployment/embed-widget.md): Embed your InsiteChat AI chatbot on any website with one snippet — JavaScript, iframe, or direct link. Platform guides for WordPress, Shopify, Wix, Squarespace, Webflow.
- [Human Support & Escalation](https://docs.insitechat.ai/deployment/human-support.md): Hand off conversations to your team with multi-recipient email alerts, a dedicated triage dashboard, escalation analytics, and configurable in-widget CTAs.
- [Lead Capture & Management — AI Chatbot Lead Gen](https://docs.insitechat.ai/deployment/lead-capture.md): InsiteChat captures leads directly inside the chat widget — 6 field types, 5 timing modes, 10 industry templates, full dashboard with statuses, tags, and CSV export.
- [InsiteChat Features — AI Chatbot Capabilities](https://docs.insitechat.ai/features.md): Every InsiteChat AI chatbot feature in one place: website crawling, multi-source training, widget customization, lead capture, 14+ integrations, and the REST API.
- [Crisp](https://docs.insitechat.ai/integrations/crisp.md): Add AI auto-reply to your Crisp live chat. InsiteChat answers visitor questions using your knowledge base.
- [Dropbox](https://docs.insitechat.ai/integrations/dropbox.md): Connect Dropbox to import documents and train your chatbot on PDFs, Word files, spreadsheets, and more from your cloud storage.
- [Freshchat](https://docs.insitechat.ai/integrations/freshchat.md): AI-powered auto-replies for Freshworks Freshchat. Automate first-line support with your trained knowledge base.
- [Google Drive](https://docs.insitechat.ai/integrations/google-drive.md): Connect Google Drive to train your chatbot on Docs, Sheets, Slides, and PDFs — no copy-pasting required.
- [HubSpot CRM](https://docs.insitechat.ai/integrations/hubspot.md): Automatically sync captured leads to HubSpot contacts. Keep your CRM updated in real-time.
- [Notion Integration — Train AI Chatbot on Notion Workspace](https://docs.insitechat.ai/integrations/notion.md): Connect your Notion workspace to InsiteChat. Train your AI chatbot on Notion pages, databases, and wikis — full content sync, no reformatting required.
- [OneDrive](https://docs.insitechat.ai/integrations/onedrive.md): Connect Microsoft OneDrive to train your chatbot on Word docs, Excel sheets, PowerPoint decks, PDFs, and more from your personal or work account.
- [SharePoint](https://docs.insitechat.ai/integrations/sharepoint.md): Connect Microsoft SharePoint to train your chatbot on documents stored across your organization's sites and document libraries.
- [Shopify](https://docs.insitechat.ai/integrations/shopify.md): Add an AI chatbot to your Shopify store. Answer product questions and capture leads 24/7.
- [Slack](https://docs.insitechat.ai/integrations/slack.md): Get real-time notifications for leads, conversations, and escalations in your Slack channels.
- [Telegram](https://docs.insitechat.ai/integrations/telegram.md): Deploy your AI chatbot as a Telegram bot. Users message your bot and get instant answers from your knowledge base.
- [WhatsApp](https://docs.insitechat.ai/integrations/whatsapp.md): Deploy your AI chatbot on WhatsApp using your own Meta Business credentials. No per-message markup, no reseller middleman.
- [WordPress](https://docs.insitechat.ai/integrations/wordpress.md): Add an AI chatbot to your WordPress site in 2 minutes. No coding required.
- [Zapier](https://docs.insitechat.ai/integrations/zapier.md): Connect your AI chatbot to 6,000+ apps via Zapier webhooks. Automate leads, notifications, and workflows.
- [Zendesk Chat](https://docs.insitechat.ai/integrations/zendesk-chat.md): AI-powered auto-replies for Zendesk tickets and chat. Reduce first response time with your trained knowledge base.
- [Build an AI Chatbot in 5 Minutes](https://docs.insitechat.ai/introduction.md): Set up an AI chatbot trained on your website in under 5 minutes. Guides for training, customization, integrations (WhatsApp, Slack, HubSpot), and the API.
- [Dashboard & Analytics — AI Chatbot Performance](https://docs.insitechat.ai/managing/analytics.md): Monitor your InsiteChat AI chatbot with the Overview dashboard — content metrics, conversation stats, feedback analytics, training status, and lead capture totals.
- [Conversations — Review Every Chat Session](https://docs.insitechat.ai/managing/conversations.md): Browse the full InsiteChat chat history, review individual sessions, and use real conversations to improve your AI chatbot's answers.
- [Source Management — Audit, Filter & Bulk-Edit Training Data](https://docs.insitechat.ai/managing/source-management.md): Search, filter, and bulk manage your InsiteChat AI chatbot's training sources. Re-sync, delete, or audit website URLs, files, Q&A pairs, and cloud integrations.
- [Team Members](https://docs.insitechat.ai/managing/team-members.md): Invite teammates to collaborate on your chatbot — manage knowledge sources, review conversations, and configure settings together.
- [Plans & Pricing — Free Forever, INR or USD](https://docs.insitechat.ai/plans-and-pricing.md): InsiteChat plans start at ₹0 / $0 forever. Dual-currency billing (₹ for India, $ international). Free, Starter (₹1,424/mo), Growth (₹2,847/mo), Scale (₹14,237/mo).
- [Quick Start — Build an AI Chatbot in 5 Minutes](https://docs.insitechat.ai/quickstart.md): Create and deploy your InsiteChat AI chatbot in under five minutes — no coding required. Six steps from signup to live chat widget on your website.
- [Custom Q&A — Override AI Answers](https://docs.insitechat.ai/training/custom-qa.md): Override AI-generated responses with pre-written answers for the questions where accuracy matters most.
- [Document Upload — Train AI on PDFs, Word, PPTX](https://docs.insitechat.ai/training/document-upload.md): Train your InsiteChat AI chatbot on PDFs (including scanned PDFs via OCR), Word docs, PowerPoint, Excel, CSV, Markdown, and plain text. Drag-and-drop in the dashboard.
- [Syncing Content](https://docs.insitechat.ai/training/syncing-content.md): Keep your chatbot's knowledge base current with manual sync, bulk sync, and per-source auto-sync.
- [Website Crawler — Train AI Chatbot on Any Site](https://docs.insitechat.ai/training/website-crawler.md): Train your InsiteChat AI chatbot on any website. CSS selectors, URL path filters, recursion depth, custom HTTP headers, and sitemap.xml support — index exactly what you want.
- [Trust, Security & Data Handling](https://docs.insitechat.ai/trust.md): How InsiteChat handles your data — encryption, retention, compliance posture, infrastructure. Operated transparently with public commitments.
- [E-commerce](https://docs.insitechat.ai/use-cases/ecommerce.md): Use InsiteChat to automate customer support, reduce cart abandonment, and capture leads on your online store — 24/7.
- [AI Chatbot for Education — Automate Student Support](https://docs.insitechat.ai/use-cases/education.md): InsiteChat for educational institutions: automate 24/7 student support for admissions deadlines, course info, tuition, prerequisites, and campus FAQs.
- [Healthcare](https://docs.insitechat.ai/use-cases/healthcare.md): Use InsiteChat to answer patient questions about services, appointments, and insurance — automatically and around the clock.
- [SaaS](https://docs.insitechat.ai/use-cases/saas.md): Use InsiteChat to reduce churn, deflect repetitive support tickets, and help users onboard themselves — without hiring more agents.