> ## Documentation Index
> Fetch the complete documentation index at: https://docs.insitechat.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Conversations — Review Every Chat Session

> Browse the full InsiteChat chat history, review individual sessions, and use real conversations to improve your AI chatbot's answers.

The **InsiteChat Conversations view** displays a complete history of every chat session your AI chatbot has handled — message-by-message, timestamped, and filterable. Use it to review visitor questions, audit chatbot responses, identify knowledge gaps, and add [custom Q\&A pairs](/training/custom-qa) for questions the AI missed.

## What you can see

Each conversation record includes:

* Timestamp of when the session started
* Every question the visitor asked
* Every answer your chatbot gave
* User feedback (thumbs up / thumbs down) if feedback is enabled

## How to access conversations

Select your chatbot and click the **Conversations** tab.

## What you can do

* **Browse** all past conversations in chronological order
* **Search** for specific conversations by keyword or phrase
* **Review** individual messages and the responses your chatbot gave
* **Filter** by feedback rating to surface low-satisfaction sessions
* **Identify patterns** — repeated questions signal missing or unclear content

## Review conversations and improve your chatbot

<Steps>
  <Step title="Open conversations">
    Select your chatbot and click the **Conversations** tab.
  </Step>

  <Step title="Filter for low satisfaction">
    Use the filter controls to show conversations where users gave a thumbs down, or search for conversations containing a topic you suspect is weak.
  </Step>

  <Step title="Identify the problem question">
    Open the conversation and find the specific message where the chatbot gave a wrong or unhelpful answer.
  </Step>

  <Step title="Add a custom q&a pair">
    Go to the **Q\&A** tab and add a custom answer for that question. Custom Q\&A pairs take priority over auto-extracted content.
  </Step>

  <Step title="Confirm the fix">
    The corrected answer takes effect immediately for new conversations — no re-sync required for custom Q\&A pairs.
  </Step>
</Steps>

## Acting on problem conversations

| What you find      | What to do                                          |
| ------------------ | --------------------------------------------------- |
| Wrong answer       | Add a custom Q\&A pair to override it               |
| Topic not covered  | Update your knowledge sources and re-sync           |
| Repeated confusion | Rewrite or expand your source content on that topic |

<Note>
  Conversation history is retained based on your plan. If you need longer retention, upgrade to a higher tier.
</Note>

<Tip>
  Review conversations from new users — they often ask questions that reveal onboarding gaps your existing customers have already learned to work around.
</Tip>