> ## Documentation Index
> Fetch the complete documentation index at: https://docs.insitechat.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Healthcare

> Use InsiteChat to answer patient questions about services, appointments, and insurance — automatically and around the clock.

# Healthcare

Healthcare providers face repetitive inquiries about operational details every day. InsiteChat automates responses to routine questions, freeing staff to focus on direct patient care.

## Problems InsiteChat solves for healthcare providers

* **Front desk staff overwhelmed** with routine calls about hours, services, and appointment availability.
* **Patients can't find information** on your practice website — they call or email instead.
* **After-hours inquiries go unanswered**, potentially driving patients to other providers.
* **Staff burnout** from answering identical administrative questions repeatedly.

## What to train your chatbot on

InsiteChat works best when trained on the content patients ask about most:

* **Services and specialties** — what your practice offers and who it serves
* **Appointment scheduling** — how to book, reschedule, or cancel appointments
* **Insurance and billing** — accepted insurance plans, billing procedures, and payment options
* **Office locations, hours, and directions** — practical details for visiting your practice
* **Pre-appointment preparation** — what patients need to do or bring before their visit

## How to set up InsiteChat for your practice

<Steps>
  <Step title="Upload your core documents">
    Go to the **Sources** tab. Upload your services guide, patient FAQs, and insurance information as PDFs. Or use the website crawler to index your practice website automatically.
  </Step>

  <Step title="Add custom q&a for high-volume questions">
    Go to the **Q\&A** tab and create entries for the questions your front desk answers most — appointment booking, insurance acceptance, office hours, and preparation instructions.
  </Step>

  <Step title="Embed on your homepage and contact pages">
    Copy the embed code from the **Embed** tab and add it to the pages where patients look for help — typically your homepage, services page, and contact page.
  </Step>

  <Step title="Enable lead capture">
    In the **Embed** tab, scroll to the lead capture section and turn it on to collect patient contact information, so your team can follow up.
  </Step>
</Steps>

<Warning>
  InsiteChat is for informational support only. It should not replace professional medical advice, diagnosis, or treatment.
</Warning>

## What to expect

* **Decreased call volume** for routine inquiries — your front desk handles fewer repetitive calls
* **24/7 patient access to information** — patients get answers outside office hours and on weekends
* **Staff focus on patient care** — administrative staff spend less time on the phone and more time supporting patients directly

## Next steps

<CardGroup cols={2}>
  <Card title="Website crawler" icon="spider" href="/training/website-crawler">
    Crawl and index your practice website automatically.
  </Card>

  <Card title="Lead capture" icon="user-plus" href="/deployment/lead-capture">
    Collect patient contact information inside the chat widget.
  </Card>
</CardGroup>