Documentation Index
Fetch the complete documentation index at: https://docs.insitechat.ai/llms.txt
Use this file to discover all available pages before exploring further.
Pick the right AI chatbot for your team
The AI chatbot category has grown fast and there are real differences between the major platforms. This page is an honest side-by-side so you can decide. We pull no punches on where competitors win and where InsiteChat wins.| InsiteChat | Chatbase | SiteGPT | Tidio | |
|---|---|---|---|---|
| Free plan | ✅ Forever, full features | ⚠️ Limited | ❌ 7-day trial | ⚠️ 50 conversations/mo |
| Pricing starts at | ₹0 / $0 | $19 / mo | $49 / mo | $29 / mo |
| India pricing (INR) | ✅ Native ₹ billing | ❌ USD only | ❌ USD only | ❌ USD only |
| Hindi/Hinglish UI | ✅ Full | ❌ | ❌ | ❌ |
| WhatsApp Business | ✅ BYOK (no markup) | ⚠️ Add-on | ❌ | ✅ Built-in |
| Lead capture on Free | ✅ | ❌ Paid | ❌ | ⚠️ Limited |
| CSV export on Free | ✅ | ❌ Paid | ❌ Paid | ⚠️ |
| HubSpot integration | ✅ Free | ✅ Paid | ✅ Paid | ✅ Paid |
| Custom branding | ✅ from Growth | ✅ Paid | ✅ Paid | ✅ Paid |
| API access | ✅ Scale plan | ✅ Top tier | ✅ Top tier | ✅ Top tier |
| Hybrid retrieval (vector + BM25) | ✅ | ⚠️ Vector-only | ⚠️ Vector-only | ⚠️ Vector-only |
| Multiple data sources | ✅ 8+ | ✅ 5 | ✅ 4 | ✅ 3 |
Quick recommendations by use case
| If you are… | Best pick | Why |
|---|---|---|
| An Indian SaaS startup | InsiteChat | Only platform with native INR billing, Hindi support, and a useful Free plan |
| A US/EU enterprise | InsiteChat or Chatbase | Pricing competitive; InsiteChat wins if you need WhatsApp BYOK or hybrid retrieval |
| A live-chat-heavy shop with agents | Tidio | Live chat is Tidio’s bread and butter; AI is a recent add-on |
| A docs-heavy SaaS | InsiteChat or SiteGPT | Both index docs well; InsiteChat is dramatically cheaper |
| An e-commerce store | Tidio or InsiteChat | Tidio has deeper Shopify hooks; InsiteChat is cheaper and adds WhatsApp |
| A developer building custom integrations | InsiteChat | Scale plan includes full REST API; competitors gate API at top tiers |
When NOT to pick InsiteChat
Honest advice: InsiteChat is not always the right answer.- You need a mature human live-chat product — InsiteChat focuses on AI chatbots; we route to your existing live-chat tool (Crisp, Freshchat, Zendesk) rather than competing with them. If your team has 20+ agents and live chat is the primary experience, Tidio or Intercom are built for that.
- You need voice / phone bots — InsiteChat is chat-only today.
- You need on-premise deployment — InsiteChat is SaaS. Self-hosted is on the long-term roadmap, not shipping.
- Your buying process requires SOC 2 Type II — we are working on it but not yet certified. Enterprise customers should ask us about timelines.
Detailed comparisons
- InsiteChat vs Chatbase — feature parity, price gap, Indian market story
- InsiteChat vs SiteGPT — both started as docs chatbots; how they differ today
- InsiteChat vs Tidio — AI chatbot vs live-chat-with-AI-bolted-on
- Full alternatives list — every credible competitor in the AI chatbot category