Skip to main content

Documentation Index

Fetch the complete documentation index at: https://docs.insitechat.ai/llms.txt

Use this file to discover all available pages before exploring further.

​
Healthcare

Healthcare providers face repetitive inquiries about operational details every day. InsiteChat automates responses to routine questions, freeing staff to focus on direct patient care.

​
Problems InsiteChat solves for healthcare providers

  • Front desk staff overwhelmed with routine calls about hours, services, and appointment availability.
  • Patients can’t find information on your practice website — they call or email instead.
  • After-hours inquiries go unanswered, potentially driving patients to other providers.
  • Staff burnout from answering identical administrative questions repeatedly.

​
What to train your chatbot on

InsiteChat works best when trained on the content patients ask about most:
  • Services and specialties — what your practice offers and who it serves
  • Appointment scheduling — how to book, reschedule, or cancel appointments
  • Insurance and billing — accepted insurance plans, billing procedures, and payment options
  • Office locations, hours, and directions — practical details for visiting your practice
  • Pre-appointment preparation — what patients need to do or bring before their visit

​
How to set up InsiteChat for your practice

1

Upload your core documents

Go to the Sources tab. Upload your services guide, patient FAQs, and insurance information as PDFs. Or use the website crawler to index your practice website automatically.
2

Add custom q&a for high-volume questions

Go to the Q&A tab and create entries for the questions your front desk answers most — appointment booking, insurance acceptance, office hours, and preparation instructions.
3

Embed on your homepage and contact pages

Copy the embed code from the Embed tab and add it to the pages where patients look for help — typically your homepage, services page, and contact page.
4

Enable lead capture

In the Embed tab, scroll to the lead capture section and turn it on to collect patient contact information, so your team can follow up.
InsiteChat is for informational support only. It should not replace professional medical advice, diagnosis, or treatment.

​
What to expect

  • Decreased call volume for routine inquiries — your front desk handles fewer repetitive calls
  • 24/7 patient access to information — patients get answers outside office hours and on weekends
  • Staff focus on patient care — administrative staff spend less time on the phone and more time supporting patients directly

​
Next steps

Website crawler

Crawl and index your practice website automatically.

Lead capture

Collect patient contact information inside the chat widget.