What you can see
Each conversation record includes:- Timestamp of when the session started
- Every question the visitor asked
- Every answer your chatbot gave
- User feedback (thumbs up / thumbs down) if feedback is enabled
How to access conversations
Select your chatbot and click the Conversations tab.What you can do
- Browse all past conversations in chronological order
- Search for specific conversations by keyword or phrase
- Review individual messages and the responses your chatbot gave
- Filter by feedback rating to surface low-satisfaction sessions
- Identify patterns — repeated questions signal missing or unclear content
Review conversations and improve your chatbot
1
Open conversations
Select your chatbot and click the Conversations tab.
2
Filter for low satisfaction
Use the filter controls to show conversations where users gave a thumbs down, or search for conversations containing a topic you suspect is weak.
3
Identify the problem question
Open the conversation and find the specific message where the chatbot gave a wrong or unhelpful answer.
4
Add a custom q&a pair
Go to the Q&A tab and add a custom answer for that question. Custom Q&A pairs take priority over auto-extracted content.
5
Confirm the fix
The corrected answer takes effect immediately for new conversations — no re-sync required for custom Q&A pairs.
Acting on problem conversations
Conversation history is retained based on your plan. If you need longer retention, upgrade to a higher tier.