What you can see
Each conversation record includes:- Timestamp of when the session started
- Every question the visitor asked
- Every answer your chatbot gave
- User feedback (thumbs up / thumbs down) if feedback is enabled
How to access conversations
Open your dashboard and click the Conversations tab in the left sidebar.What you can do
- Browse all past conversations in chronological order
- Search for specific conversations by keyword or phrase
- Review individual messages and the responses your chatbot gave
- Filter by feedback rating to surface low-satisfaction sessions
- Identify patterns — repeated questions signal missing or unclear content
Review conversations and improve your chatbot
Filter for low satisfaction
Use the filter controls to show conversations where users gave a thumbs down, or search for conversations containing a topic you suspect is weak.
Identify the problem question
Open the conversation and find the specific message where the chatbot gave a wrong or unhelpful answer.
Add a custom Q&A pair
Go to the Q&A section of your dashboard and add a custom answer for that question. Custom Q&A pairs take priority over auto-extracted content, so the correct answer will be used going forward.
Acting on problem conversations
| What you find | What to do |
|---|---|
| Wrong answer | Add a custom Q&A pair to override it |
| Topic not covered | Update your knowledge sources and re-sync |
| Repeated confusion | Rewrite or expand your source content on that topic |
Conversation history is retained based on your plan. If you need longer retention, upgrade to a higher tier.