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Documentation Index

Fetch the complete documentation index at: https://docs.insitechat.ai/llms.txt

Use this file to discover all available pages before exploring further.

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SaaS

InsiteChat lets SaaS teams turn their existing documentation into a self-serve support layer. Train it on your help center, API docs, and onboarding guides, then deploy it across your app, docs site, and marketing pages. Users find answers on their own instead of opening tickets.

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Problems InsiteChat solves for SaaS teams

  • Users churn because they get stuck. New users hit a wall during setup, can’t find the answer in your docs, and cancel before they see the value of your product.
  • Support tickets grow faster than headcount. Every new customer adds to the queue. Hiring to keep up is expensive and doesn’t scale.
  • Onboarding is manual and creates bottlenecks. Your team walks users through the same setup steps repeatedly. It takes time and limits how fast you can grow.
  • Help docs go unread. You’ve written hundreds of articles, but users still open tickets for questions that are already answered. They don’t know where to look.

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What to train your chatbot on

Start with the content your support team uses most often to answer questions:
  • Help center and knowledge base articles — your primary source of truth for how your product works
  • API documentation — especially if developers are part of your user base
  • Onboarding guides — step-by-step setup instructions and getting-started walkthroughs
  • Changelog and feature announcements — helps users discover new functionality
  • Custom Q&A — precise answers to your most common “how do I…” questions
Connect your Notion or Google Drive workspace so your chatbot stays in sync automatically as your docs evolve.

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How to set up InsiteChat for your SaaS

1

Connect your knowledge base

Go to the Sources tab and link Notion, Google Drive, or use the website crawler to index your help center or docs site. InsiteChat syncs on a schedule so your chatbot stays current.
2

Upload your API docs and help articles

Upload any documentation not covered by connected sources — API references, PDF guides, internal wikis. Add as many sources as needed.
3

Add custom q&a for your top support questions

Go to the Q&A tab and add entries for questions your team answers most often. Start with your top 10 to 20 “how do I…” questions for precise answer control.
4

Deploy on your app, docs site, and marketing pages

Copy the embed code from the Embed tab and add it to each property where users need help. In-app deployment is particularly effective for reducing support during onboarding.
5

Review conversations to find knowledge gaps

Open the Conversations tab and review sessions where visitors got unhelpful answers. Add custom Q&A pairs to fill the gaps.

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What to expect

  • Self-serve onboarding — new users activate faster without waiting for support
  • Fewer repetitive tickets — common questions handled automatically
  • Users discover features faster — chatbot surfaces relevant help content contextually
The analytics dashboard is especially valuable for SaaS teams. Unanswered questions are a direct signal of where your documentation has gaps.

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Next steps

Notion

Connect your Notion workspace.

Google drive

Import from Google Drive.

Analytics

Track chatbot performance.