Syncing content
When your website or documents change, your chatbot’s knowledge base needs to be updated. InsiteChat offers manual sync, bulk sync, and per-source auto-sync.How syncing works
When a sync runs, InsiteChat re-crawls or re-processes your sources and compares the new content against what was previously indexed. Only pages or documents that have changed are re-processed. Content that hasn’t changed is left as-is, so syncs are fast even for large knowledge bases.Manual sync
Manual sync is available on all plans, including Free.Find your source
Use the search bar to find a source by title or URL, or use the status filter buttons to narrow the list.
Bulk sync
Re-sync multiple sources at once:- Use the checkboxes to select the sources you want to sync
- Click Re-sync in the bulk action bar
- All selected sources are queued for processing
Per-source auto-sync
When adding a URL source, you can set an auto-sync frequency for that specific source:| Frequency | Minimum Plan | How it works |
|---|---|---|
| Never | All plans | Manual sync only |
| Monthly | Starter | Re-crawls every 30 days |
| Weekly | Growth | Re-crawls every 7 days |
| Daily | Scale | Re-crawls every day |
You cannot select a frequency higher than your plan allows. A Growth plan user can choose monthly or weekly, but not daily. If you downgrade your plan, sources set to a higher frequency will fall back to the plan’s maximum.
How auto-sync runs
- Auto-sync runs hourly via a background dispatcher
- Sources are staggered across the day to distribute load
- Only changed content is re-processed (incremental sync)
- The URL cache is bypassed during auto-sync to detect changes
- Trial users are excluded from auto-sync
Plan-based defaults
If you don’t set a per-source frequency, the plan default applies:| Plan | Default auto-sync |
|---|---|
| Free | None |
| Starter | Monthly (30 days) |
| Growth | Weekly (7 days) |
| Scale | Every 3 days |
Choosing the right strategy
Free plan: Use manual sync after publishing major content updates. Starter plan: Monthly auto-sync covers most use cases. Trigger manual syncs for time-sensitive changes. Growth plan: Set frequently-changing sources (blog, docs) to weekly auto-sync. Set stable sources (about page, pricing) to monthly or never. Scale plan: Daily auto-sync keeps your chatbot tightly aligned with your content. Use bulk sync for immediate updates across all sources.What gets re-processed
Only changed content is re-processed on each sync:- Website sources — Pages where the text content hash has changed
- New pages — Discovered pages that weren’t in the previous crawl
- Removed pages — Pages no longer accessible are archived from the knowledge base
- Unchanged pages — Skipped entirely for efficiency