Documentation Index
Fetch the complete documentation index at: https://docs.insitechat.ai/llms.txt
Use this file to discover all available pages before exploring further.
Syncing content
When your website or documents change, your chatbot’s knowledge base needs to be updated. InsiteChat offers manual sync, bulk sync, and per-source auto-sync.How syncing works
When a sync runs, InsiteChat re-crawls or re-processes your sources and compares the new content against what was previously indexed. Only pages or documents that have changed are re-processed. Content that hasn’t changed is left as-is, so syncs are fast even for large knowledge bases.Manual sync
Manual sync is available on all plans, including Free.Find your source
Use the search bar to find a source by title or URL, or use the status filter buttons to narrow the list.
Bulk sync
Re-sync multiple sources at once:- Use the checkboxes to select the sources you want to sync
- Click Re-sync in the bulk action bar
- All selected sources are queued for processing
Per-source auto-sync
When adding a URL source, you can set an auto-sync frequency for that specific source:| Frequency | Minimum Plan | How it works |
|---|---|---|
| Never | All plans | Manual sync only |
| Monthly | Starter | Re-crawls every 30 days |
| Weekly | Growth | Re-crawls every 7 days |
| Daily | Scale | Re-crawls every day |
You cannot select a frequency higher than your plan allows. A Growth plan user can choose monthly or weekly, but not daily. If you downgrade your plan, sources set to a higher frequency will fall back to the plan’s maximum.
How auto-sync runs
- Auto-sync runs hourly via a background dispatcher
- Sources are staggered across the day to distribute load
- Only changed content is re-processed (incremental sync)
- The URL cache is bypassed during auto-sync to detect changes
- Trial users are excluded from auto-sync
Plan-based defaults
If you don’t set a per-source frequency, the plan default applies:| Plan | Default auto-sync |
|---|---|
| Free | None |
| Starter | Monthly (30 days) |
| Growth | Weekly (7 days) |
| Scale | Every 3 days |
Choosing the right strategy
Free plan: Use manual sync after publishing major content updates. Starter plan: Monthly auto-sync covers most use cases. Trigger manual syncs for time-sensitive changes. Growth plan: Set frequently-changing sources (blog, docs) to weekly auto-sync. Set stable sources (about page, pricing) to monthly or never. Scale plan: Daily auto-sync keeps your chatbot tightly aligned with your content. Use bulk sync for immediate updates across all sources.What gets re-processed
Only changed content is re-processed on each sync:- Website sources — Pages where the text content hash has changed
- New pages — Discovered pages that weren’t in the previous crawl
- Removed pages — Pages no longer accessible are archived from the knowledge base
- Unchanged pages — Skipped entirely for efficiency