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InsiteChat lets you control how your chat widget looks and introduces itself to visitors. You can update the chatbot name, welcome message, widget colors, avatar or logo, and button position directly from the dashboard — no code required.

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What you can customize

SettingDescription
Chatbot nameThe name displayed in the chat header
Welcome messageThe first message visitors see when the widget opens
Widget colorsPrimary color for the chat button and header
Avatar / logoThe icon shown in the chat header and widget button
Button positionWhere the widget icon appears on the page (e.g., bottom-right)
Remove “Powered by InsiteChat” badgeGrowth plan and above
Custom domainScale plan only

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Change your chatbot’s appearance

1

Open your chatbot in the dashboard

Log in to your InsiteChat dashboard and select the chatbot you want to customize.
2

Go to the Appearance tab

Click the Appearance or Settings tab inside your chatbot.
3

Update your settings

Edit the chatbot name, welcome message, colors, and logo as needed. Changes are previewed in real time.
4

Save your changes

Click Save. Your changes take effect immediately — visitors will see the updated widget on their next page load.
Set a friendly, on-brand welcome message — it’s the first thing visitors see when they open the chat. Something like “Hi! How can I help you today?” works well as a starting point.

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Customization by plan

PlanWhat you can customize
FreeChatbot name, welcome message — “Powered by InsiteChat” badge shown
StarterChatbot name, welcome message — “Powered by InsiteChat” badge shown
GrowthFull custom branding: remove badge, custom colors, custom logo
ScaleFull custom branding + custom domain
Removing the “Powered by InsiteChat” badge requires the Growth plan or higher. On Free and Starter plans, the badge is displayed in the chat widget.

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Custom domain

On the Scale plan, you can serve the chat widget from your own domain instead of InsiteChat’s default CDN domain. To set this up, go to your chatbot’s Settings tab and follow the custom domain instructions.