Skip to main content

Documentation Index

Fetch the complete documentation index at: https://docs.insitechat.ai/llms.txt

Use this file to discover all available pages before exploring further.

​
TL;DR

Tidio is a 10+ year-old live chat platform that recently added AI chatbot features. Strong human live chat, deep Shopify integration, USD pricing, AI is a relatively recent add-on. InsiteChat is an AI-first chatbot platform built from the ground up around retrieval-augmented generation. The AI is the primary product, not a feature bolted onto a live-chat tool. Pick Tidio if human live chat is the core experience for your team and AI is a secondary capability — Tidio’s live chat product is more mature. Pick InsiteChat if AI is your primary use case, if you want to spend less per month, if you need India support (INR, Hindi, WhatsApp BYOK), or if your content is technical and benefits from hybrid retrieval.

​
The fundamental difference

Tidio’s product evolution:
  1. Live chat for websites (2013) — connect human agents to website visitors
  2. Chatbot builder (2018) — drag-and-drop scripted flows (“If user says X, bot replies Y”)
  3. AI chatbot (“Lyro”) (2023) — recent add-on that does RAG-style answers
InsiteChat’s product evolution:
  1. AI chatbot trained on your content (day one)
  2. Live chat handoff integrations — InsiteChat routes to Crisp, Freshchat, or Zendesk when humans are needed
Both products converge on “AI chatbot with optional human handoff” but from opposite directions. The maturity of each layer reflects which started first.

​
Feature comparison

InsiteChatTidio
Starting price₹0 / $0 forever$29 / mo (Starter)
Free plan✅ Real Free, full features⚠️ 50 conversations/mo, AI capped
India pricing (INR)✅ Native ₹ billing❌ USD only
Primary productAI chatbotLive chat + AI add-on
Live chat with human agents⚠️ Via Crisp/Freshchat/Zendesk handoff✅ Native, mature
Mobile apps for agents❌ (use the handoff partner’s app)✅ iOS + Android
AI chatbot quality✅ Hybrid retrieval, custom Q&A priority✅ Lyro (vector-only)
WhatsApp Business✅ BYOK (no markup)✅ Built-in (their margin)
Hindi/Hinglish UI✅❌
Lead capture on Free✅⚠️ Limited
Custom branding✅ Growth plan✅ Paid
HubSpot integration✅ on Free✅ Paid
Shopify integration✅ App✅ Deep native
Hybrid retrieval (vector + BM25)✅❌ Vector-only
Multilingual✅ 95+ languages✅
API access✅ Scale plan✅ Top tier
Q&A pair priority✅ Override retrieval⚠️ Less granular

​
Where Tidio wins

Honestly:
  • Mature live chat — if you have a team of agents staffing live chat, Tidio’s tooling for them (mobile apps, agent inboxes, canned responses, agent metrics) is more polished than what InsiteChat ships natively.
  • Shopify-native — Tidio has been on the Shopify App Store for years and integrates deeply with cart, order, customer data.
  • Brand recognition — 10+ years in market, broad SMB awareness, established Help center.

​
Where InsiteChat wins

  • Cost — InsiteChat Growth at ₹2,847/mo (~34/mo)givesyou10,000AImessages,2chatbots,4teammembers,custombranding.Tidio′scomparabletierwithAIis34/mo) gives you 10,000 AI messages, 2 chatbots, 4 team members, custom branding. Tidio's comparable tier with AI is 59-99/mo with similar message caps.
  • A Free plan that does real work — InsiteChat’s Free has full features. Tidio’s Free caps AI conversations to a trial-level volume.
  • India support — INR billing, GST invoices, Hindi/Hinglish UI, WhatsApp BYOK with no markup. Tidio charges USD and routes WhatsApp through their own margin.
  • Hybrid retrieval — InsiteChat’s vector + BM25 with Reciprocal Rank Fusion catches edge cases that Tidio’s vector-only Lyro can miss. Especially relevant for technical content, error codes, GST numbers, and brand names. See hybrid search.
  • AI quality on docs-heavy use cases — InsiteChat was designed for “answer from your docs” from day one. Tidio’s Lyro is newer and treats AI as a feature, not the foundation.
  • Q&A pair override — InsiteChat lets you define custom Q&A pairs that always take priority over retrieved content. Critical for pricing, refund policy, and other high-stakes answers.

​
Specific scenarios

​
”I run an e-commerce store with 1-3 agents staffing live chat”

Pick Tidio. Their live-chat product is more polished and Shopify integration is deeper. InsiteChat works fine but you’ll miss the agent tooling.

​
”I run a SaaS, docs-heavy product, no human support team”

Pick InsiteChat. AI-first, hybrid retrieval, cheaper. Tidio’s strengths (live chat, Shopify) don’t apply.

​
”I’m an Indian agency selling to Indian SMBs”

Pick InsiteChat. INR billing, Hindi, WhatsApp BYOK without margin. Tidio has none of these.

​
”I want AI to handle 80% of conversations, humans only for the hard 20%”

Either works. InsiteChat’s handoff integrations route to Crisp/Freshchat/Zendesk when needed — you keep the human tool you already have. Tidio offers AI + human in one product, which is simpler but more expensive.

​
”I have a tight budget and need to start free”

Pick InsiteChat. Tidio’s Free is a trial; InsiteChat’s Free is a forever plan with full features.

​
Migration path from Tidio

If you’re using Tidio mostly for AI / chatbot (not human live chat):
  1. Sign up for InsiteChat (Free).
  2. Export your knowledge base content (Tidio supports an export).
  3. Add the same sources to InsiteChat.
  4. If you want human handoff, connect Crisp, Freshchat, or Zendesk.
  5. Update embed code on your website.
  6. Cancel Tidio (or downgrade if you still need human live chat).
If you genuinely depend on Tidio’s live chat product with multiple human agents, the migration is more involved. Email support@insitechat.ai and we’ll walk through it.

​
Learn more