Plan comparison
| Free | Starter | Growth | Scale | |
|---|---|---|---|---|
| Price | $0 / forever | $15 / mo | $30 / mo | $150 / mo |
| Chatbots | 1 | 1 | 2 | 3 |
| Messages / mo | 50 | 4,000 | 10,000 | 40,000 |
| Pages | 30 | 1,000 | 10,000 | 50,000 |
| Team members | 1 | 1 | 4 | 10 |
| Manual sync | Yes | Anytime | Anytime | Anytime |
| Auto-sync | — | Monthly | Weekly | Every 3 days |
| Support | Community | Priority | Dedicated | |
| Custom branding | — | — | Yes | Yes |
| Custom domain | — | — | — | Yes |
| API access | — | — | — | Yes |
| InsiteChat badge | Shown | — | — | — |
The Scale plan includes full API access, letting you integrate InsiteChat into your own applications and workflows programmatically.
Plan details
Free — $0 / forever
Best for trying InsiteChat before committing. Includes 1 chatbot, 50 messages per month, and 30 pages of training content. No credit card required.
Starter — $15 / mo
For small businesses getting started. Expands to 4,000 messages per month and 1,000 pages. Auto-sync runs monthly so your content stays current.
Growth — $30 / mo
For growing teams. Adds a second chatbot, 10,000 messages per month, 10,000 pages, 4 team members, weekly auto-sync, and custom branding.
Scale — $150 / mo
For high-volume businesses. Up to 3 chatbots, 40,000 messages per month, 50,000 pages, 10 team members, auto-sync every 3 days, a custom domain, and API access.
Frequently asked questions
Do I need a credit card for the Free plan?
Do I need a credit card for the Free plan?
No. The Free plan is free forever and requires no payment details. You only need to enter a credit card when upgrading to a paid plan.
What counts as a message?
What counts as a message?
Each reply your chatbot sends to a visitor counts as one message. Messages reset at the start of each billing month.
What happens if I hit my message limit?
What happens if I hit my message limit?
Your chatbot stops responding to new messages for the rest of that billing period. Upgrade your plan at any time to restore access immediately.
What counts as a page?
What counts as a page?
A page is one URL crawled from your website or one document section indexed from an uploaded file. The limit applies to your total indexed content across all knowledge sources.
Can I upgrade or downgrade at any time?
Can I upgrade or downgrade at any time?
Yes. You can change your plan from Settings → Billing at any time. Upgrades take effect immediately. Downgrades take effect at the end of your current billing period.
How does auto-sync work?
How does auto-sync work?
InsiteChat periodically re-crawls your website and re-indexes changed content automatically. The frequency depends on your plan: monthly on Starter, weekly on Growth, every 3 days on Scale. You can also trigger a manual sync at any time on any paid plan.
What is custom branding?
What is custom branding?
On Growth and Scale plans you can remove the InsiteChat badge from the chat widget and replace it with your own logo, name, and colors.
What does API access include on the Scale plan?
What does API access include on the Scale plan?
The Scale plan gives you access to the InsiteChat REST API, which lets you send and receive messages, manage knowledge sources, and retrieve conversation data programmatically — useful for integrating your chatbot into custom workflows or internal tools.
Is there a discount for annual billing?
Is there a discount for annual billing?
Annual pricing options are available in your account under Settings → Billing. Contact support for details on enterprise pricing.