Documentation Index
Fetch the complete documentation index at: https://docs.insitechat.ai/llms.txt
Use this file to discover all available pages before exploring further.
Every chatbot in InsiteChat has an Overview dashboard that gives you an at-a-glance view of performance, content, and status. Access it by clicking any chatbot from your dashboard’s chatbot list. The Overview surfaces the metrics that actually matter — message volume, feedback rate, training coverage — rather than vanity counters.
Chatbot overview dashboard
The Overview tab is the first thing you see when you select a chatbot. It shows:
Training status
A color-coded indicator showing your chatbot’s readiness:
| Status | Color | Meaning |
|---|
| Ready | Green | All sources processed. Chatbot is fully operational. |
| Training | Blue | Some sources are still being processed. Chatbot works with trained content. |
| Partial Issues | Orange | Some sources failed. Chatbot works with successfully trained content. |
| No Knowledge | Gray | No content added yet. Add links, files, or Q&A pairs to get started. |
Content metrics
Three cards showing your training data at a glance:
| Metric | What it shows |
|---|
| Links | Total URL sources + total pages indexed |
| Files | Total file sources uploaded |
| Q&A Pairs | Total custom question-answer pairs |
Conversation metrics
Three cards showing chatbot performance:
| Metric | What it shows |
|---|
| Total Messages | All messages exchanged + total conversation count |
| Positive Feedback | Percentage of bot responses rated helpful (thumbs up) |
| Negative Feedback | Percentage of bot responses rated unhelpful (thumbs down) |
Use negative feedback percentage to identify areas for improvement. If it’s above 10%, review your conversations to find common failure patterns and add Q&A pairs to address them.
Installation quick access
The Overview also provides:
- Chatbot ID with a copy button — needed for API calls, WordPress plugins, and integrations
- Embed code snippet with a copy button — paste into your website to deploy
Conversations
Access the Conversations tab to review individual chat sessions:
- View full message transcripts (user + bot)
- See message count and timestamp per conversation
- Export conversations as CSV
- Delete conversations (soft delete)
Feedback
Visitors can rate bot responses with thumbs up/down buttons (unless hidden via widget customization). Feedback data feeds into the positive/negative percentages on the Overview dashboard.
Message limits by plan
| Plan | Messages per month |
|---|
| Free | 50 |
| Starter | 4,000 |
| Growth | 10,000 |
| Scale | 40,000 |
Email notifications
InsiteChat automatically sends email alerts for:
- Plan limit warnings — When any resource (messages, pages, chatbots) reaches 80%+ usage (checked daily)
- Source failures — When a training source fails to process after all retries
- Monthly usage report — Sent on the 1st of each month with a summary of your chatbot stats
All notifications are rate-limited to prevent spam (limit warnings: max 1/day, source failures: max 10/hour).