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Every chatbot in InsiteChat has an Overview dashboard that gives you an at-a-glance view of performance, content, and status. Access it by clicking any chatbot from your dashboard’s chatbot list. The Overview surfaces the metrics that actually matter — message volume, feedback rate, training coverage — rather than vanity counters.

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Chatbot overview dashboard

The Overview tab is the first thing you see when you select a chatbot. It shows:

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Training status

A color-coded indicator showing your chatbot’s readiness: The status also shows a breakdown: how many sources are done, processing, and failed, plus total pages indexed.

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Content metrics

Three cards showing your training data at a glance:

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Conversation metrics

Three cards showing chatbot performance:
Use negative feedback percentage to identify areas for improvement. If it’s above 10%, review your conversations to find common failure patterns and add Q&A pairs to address them.

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Installation quick access

The Overview also provides:
  • Chatbot ID with a copy button — needed for API calls, WordPress plugins, and integrations
  • Embed code snippet with a copy button — paste into your website to deploy

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Conversations

Access the Conversations tab to review individual chat sessions:
  • View full message transcripts (user + bot)
  • See message count and timestamp per conversation
  • Export conversations as CSV
  • Delete conversations (soft delete)

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Feedback

Visitors can rate bot responses with thumbs up/down buttons (unless hidden via widget customization). Feedback data feeds into the positive/negative percentages on the Overview dashboard.

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Message limits by plan

Only visitor messages count — bot responses are free.

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Email notifications

InsiteChat automatically sends email alerts for:
  • Plan limit warnings — When any resource (messages, pages, chatbots) reaches 80%+ usage (checked daily)
  • Source failures — When a training source fails to process after all retries
  • Monthly usage report — Sent on the 1st of each month with a summary of your chatbot stats
All notifications are rate-limited to prevent spam (limit warnings: max 1/day, source failures: max 10/hour).