Documentation Index
Fetch the complete documentation index at: https://docs.insitechat.ai/llms.txt
Use this file to discover all available pages before exploring further.
E-commerce
InsiteChat helps online retailers provide instant product answers, handle routine support automatically, and gather leads around the clock. Train it on your store catalog and policies, embed it on your storefront, and let it work continuously.Problems InsiteChat solves for e-commerce
- Customers abandon purchases because product questions go unanswered.
- Support teams get overwhelmed during peak sales periods.
- Repetitive inquiries consume significant staff resources.
- Sales opportunities are lost outside business hours.
What to train your chatbot on
Focus your chatbot’s knowledge base on the content your customers ask about most:- Product specifications and availability
- Shipping policies and timelines
- Return and refund procedures
- Size guides and compatibility information
- Frequently asked questions
How to set up InsiteChat for your store
Upload your product catalog
Go to the Sources tab. Upload your catalog or use the website crawler to index your product pages automatically.
Add return and shipping policies
Add your return policy, shipping policy, and other store policies as separate knowledge sources.
Enable lead capture
In the Embed tab, scroll to the lead capture section and turn it on to collect visitor contact information.
Create custom q&a pairs
Add custom Q&A entries for your highest-volume questions — like “What’s your return policy?” or “How long does shipping take?”
What to expect
- Up to 70% fewer repetitive support tickets — common questions handled automatically
- 24/7 lead collection — capture visitor information even outside business hours
- Reduced cart abandonment — faster answers give customers the confidence to complete purchases