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InsiteChat lets e-commerce stores answer product questions instantly, handle repetitive support requests automatically, and collect leads even when your team is offline. Train it on your catalog and policies, embed it on your store, and let it run.

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Problems InsiteChat solves for e-commerce

Customers leave without answers. Shoppers ask about sizing, shipping, or compatibility. When they can’t get a fast answer, they abandon their cart and buy elsewhere. Support is overwhelmed during sales and holidays. Flash sales spike your inbox. Response times climb and customer satisfaction drops. The same questions arrive every day. “Where’s my order?” “What’s your return policy?” “Do you ship internationally?” Your team answers these dozens of times a day instead of handling complex issues. Sales stop outside business hours. Customers shop at night and on weekends. Without instant support, they move on to a competitor.

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What to train your chatbot on

The more relevant content you give InsiteChat, the more accurately it answers. For e-commerce, focus on:
  • Product catalog — descriptions, specs, pricing, variants, and availability
  • Shipping policy — carriers, delivery windows, international shipping, and tracking instructions
  • Return and refund policy — how to initiate a return, refund timelines, and conditions
  • Size guides and compatibility info — anything that helps customers choose the right product
  • FAQ page — your existing answers to common questions
If you have a size guide or compatibility chart as a PDF, upload it directly. InsiteChat reads tables and structured data from PDFs well.

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How to set up InsiteChat for your store

1

Upload your product catalog and FAQ pages

Go to Sources in your dashboard and upload your product catalog as a PDF, or add your store URL to crawl it automatically. Include your FAQ page in the crawl or as a separate upload.
2

Add your return policy and shipping info

Upload your return policy and shipping information as separate knowledge sources, or make sure they’re included in the website crawl. These are the most common topics customers ask about.
3

Set up lead capture

Go to Lead Capture in your chatbot settings and enable it. Configure the form to collect names and email addresses from visitors who engage with the chatbot. This works around the clock, even when your team is offline.
4

Add custom Q&A for your most common questions

Open Custom Q&A and add entries for your highest-volume questions — return timeframes, shipping cut-off times, order tracking steps. Custom Q&A gives you precise control over exact answers.
5

Embed the widget on your store

Copy the embed snippet from Deployment and paste it into your store’s theme before the closing </body> tag. Your chatbot is live immediately.

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What to expect

  • Up to 70% fewer repetitive support tickets — your team handles complex issues while the chatbot takes care of routine questions
  • 24/7 lead capture — every visitor who engages gets a response, and their contact info is saved for follow-up
  • Faster customer confidence at the point of purchase, which reduces cart abandonment
After you go live, check your analytics weekly. The unanswered questions report shows you exactly what your chatbot couldn’t handle — use that to fill gaps in your knowledge base.

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Next steps

Document upload

Upload PDFs, Word docs, and other files as knowledge sources.

Lead capture

Collect visitor contact info directly inside the chat widget.