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Documentation Index

Fetch the complete documentation index at: https://docs.insitechat.ai/llms.txt

Use this file to discover all available pages before exploring further.

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Overview

Connect Crisp to InsiteChat to add AI-powered auto-replies to your Crisp live chat. When a visitor sends a message, InsiteChat uses your trained knowledge base to generate an instant, accurate response — reducing agent workload and response time.

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Setup

1

Get Crisp API credentials

Go to your Crisp dashboard → Settings → API Keys (or create a Plugin). You need:
  • Website ID — found in Settings → Website Settings
  • Token ID — your plugin/API token identifier
  • Token Key — your plugin/API token secret
2

Connect in InsiteChat

Go to your chatbot → Webhooks tab → find the Crisp card. Enter your Website ID, Token ID, and Token Key. Click Connect Crisp.
3

Set up webhook in Crisp

In your Crisp dashboard, set up a webhook pointing to:
https://backend.insitechat.ai/api/integrations/livechat/crisp/webhook/YOUR_CHATBOT_ID
Subscribe to the message:send event.
4

Test it

Send a test message via your Crisp widget. InsiteChat should reply automatically within seconds.

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How it works

  1. A visitor sends a message in your Crisp chat widget
  2. Crisp forwards the message to InsiteChat via webhook
  3. InsiteChat runs the full RAG pipeline (search + context + AI response)
  4. The response is posted back to the Crisp conversation as an operator message
  5. The visitor sees the AI reply instantly

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Features

  • Full RAG pipeline — same hybrid search and AI quality as the website widget
  • Conversation history — maintains context within the session
  • Plan quota enforcement — messages count toward your billing plan
  • Seamless handoff — human agents can take over anytime in Crisp
  • Works alongside operators — AI replies only to visitor messages, not agent messages

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Disconnecting

Click Disconnect on the Crisp card. Remove the webhook from your Crisp dashboard to stop forwarding messages.