Skip to main content

​
Overview

The InsiteChat Shopify app adds an AI chatbot to your Shopify store using a Theme App Extension. Visitors can ask product questions, get support, and submit leads — all powered by your trained knowledge base.

​
Installation

1

Install from Shopify app store

Search for InsiteChat in the Shopify App Store, or install directly from your InsiteChat dashboard.
2

Enter chatbot ID

After installation, go to Online Store → Themes → Customize. Find the InsiteChat app block and enter your Chatbot ID.
3

Configure position

Choose where the chatbot appears: Bottom Right or Bottom Left. Save and publish your theme.

​
Features

  • Theme App Extension — installs cleanly via Shopify’s theme editor
  • No code changes — no Liquid template editing required
  • Position control — bottom-left or bottom-right
  • Works on all pages — product pages, collections, cart, homepage
  • Shopify theme editor — configure directly in your theme customizer
  • Mobile responsive — works on all devices

​
Finding your chatbot ID

  1. Log in to insitechat.ai
  2. Go to your chatbot → Embed tab
  3. Copy the Chatbot ID

​
Best practices for Shopify

  • Train on product pages — add your Shopify store URL as a source to train on all product descriptions
  • Add FAQ content — upload your FAQ or return policy as a text source
  • Use Q&A pairs — add common product questions with precise answers
  • Enable lead capture — collect visitor emails for abandoned cart follow-ups

​
Uninstalling

Go to Settings → Apps in your Shopify admin and uninstall InsiteChat. The chatbot widget is removed immediately.