Overview
Connect your Slack workspace to InsiteChat and receive instant notifications when important events happen — new leads captured, conversations escalated, messages received, and more.Setup
1
Create a Slack app
Go to your chatbot’s Webhooks tab in the InsiteChat dashboard and click Connect Slack.
2
Authorize InsiteChat
You’ll be redirected to Slack. Select your workspace and click Allow to grant InsiteChat permission to post messages.
3
Pick a channel
After connecting, click Change channel to select which Slack channel receives notifications. Make sure to invite the InsiteChat bot to the channel with
/invite @InsiteChat.4
Choose events
Select which events trigger Slack notifications:
- Lead Captured — when a visitor submits the lead form
- Message Received — when a visitor sends a message
- Conversation Started — when a new chat session begins
- Conversation Escalated — when a visitor requests human help
Notification format
Slack notifications use rich Block Kit formatting:- Lead Captured — shows name, email, and phone in a structured card
- Message Received — shows the visitor’s message with session ID
- Conversation Escalated — urgent alert with message count
- Conversation Started — notification with session details
Testing
Click Send Test on the Slack card in your Webhooks tab. You should see a test message appear in your selected Slack channel within seconds.Disconnecting
Click Disconnect on the Slack card to remove the integration. Notifications will stop immediately.Requirements
- A Slack workspace where you have permission to install apps
- InsiteChat Starter plan or above (free plan supported for testing)