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Documentation Index

Fetch the complete documentation index at: https://docs.insitechat.ai/llms.txt

Use this file to discover all available pages before exploring further.

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Overview

Deploy your InsiteChat chatbot as a Telegram bot. Visitors message your bot on Telegram and receive instant AI-powered answers drawn from the same knowledge base as your website chatbot — same training data, same quality.

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Setup

1

Create a bot via botfather

Open Telegram and search for @BotFather. Send /newbot, give it a name and username. BotFather will give you a bot token (looks like 123456789:ABCdefGHI...).
2

Connect in InsiteChat

Go to your chatbot → Webhooks tab → find the Telegram card. Paste the bot token and click Connect Telegram Bot.
3

Start chatting

Your bot is live! Send it a message on Telegram at t.me/your_bot_username. It will respond using your chatbot’s trained knowledge base.

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How it works

When a user messages your Telegram bot:
  1. Telegram sends the message to InsiteChat via webhook
  2. InsiteChat runs the full RAG pipeline (hybrid search + context retrieval)
  3. The AI generates a response using your trained knowledge base
  4. The response is sent back to the user on Telegram
All messages count toward your plan’s monthly message quota — same as website chat messages.

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Features

  • Same knowledge base — uses the exact same training data as your website chatbot
  • Conversation history — maintains context across messages (10-turn window)
  • Auto-greeting — sends your chatbot’s greeting message on /start
  • Plan quota enforcement — respects your billing plan limits
  • Lead + conversation webhooks — fires the same webhook events as website chat

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Disconnecting

Click Disconnect on the Telegram card. The bot will stop responding to messages immediately.

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Limitations

  • Responses are text-only (no rich formatting like the web widget)
  • No lead form — use a different channel for lead capture
  • Bot must be messaged first by the user (Telegram policy)